Privacy Policy | D'Cruze Agency

Privacy Policy & Cookie Policy

1. Introduction

Welcome to D’Cruze Agency. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website, in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018.

2. Data We Collect

We may collect and process the following personal data:

Personal Identification Information: Name, email address, phone number, postal address.
Technical Data: IP address, browser type, operating system, and other usage data collected through cookies.
Communication Data: Information provided when you contact us via email, web forms, or other communication channels.
Marketing and Preferences: Your preferences regarding receiving marketing materials from us.

3. How We Collect Data

We collect data in the following ways:

Direct Interactions: When you fill out forms on our website, subscribe to newsletters, or contact us.
Automated Technologies: Through cookies, server logs, and analytics tools tracking website interactions.

4. How We Use Your Data

We use your personal data for the following purposes:

To provide and manage our services.
To respond to your enquiries.
To send newsletters and marketing communications (if consent is given).
To improve our website and user experience.
To comply with legal obligations.

5. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds:

Consent: Where you have provided consent (e.g., newsletter subscriptions).
Legitimate Interest: To improve our services and communicate relevant updates.
Contractual Necessity: When processing is necessary for the performance of a contract with you.
Legal Obligation: When required by law.

6. Data Retention

We retain your personal data only for as long as necessary for the purposes outlined in this policy or as required by law. Once no longer needed, we securely delete or anonymise your data.

7. Data Sharing and Third Parties

We do not sell or rent your personal data. However, we may share your data with:

Service Providers: Trusted third parties providing services such as hosting, analytics, or email communication.
Legal Authorities: If required by law or in response to valid legal requests.
Business Transfers: In case of a merger, sale, or acquisition of our company.

8. International Data Transfers

If we transfer your data outside the United Kingdom (UK) or the European Economic Area (EEA), we ensure adequate safeguards are in place to protect your data, such as Standard Contractual Clauses (SCCs) or equivalent protection measures.

9. Your Rights Under GDPR and UK Data Protection Law

You have the following rights under GDPR and the UK Data Protection Act 2018:

Right to Access: Request a copy of your personal data.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data.
Right to Restrict Processing: Request limitation of data processing.
Right to Data Portability: Request transfer of your data in a structured format.
Right to Object: Object to processing based on legitimate interest or direct marketing.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@dcruzeagency.co.uk.

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience. You can manage cookie preferences via your browser settings. For more details, refer to our Cookie Policy.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help improve your browsing experience and enable website functionality.

How We Use Cookies

We use cookies to:

Ensure website functionality.
Analyse site performance and improve user experience.
Provide targeted advertising (if applicable).
Remember your preferences.

Types of Cookies We Use

Essential Cookies: Required for website operation.
Analytical Cookies: Help us understand website usage and improve functionality.
Functional Cookies: Enhance personalisation and user experience.
Marketing Cookies: Deliver relevant advertisements based on your interests.

Managing Cookies

You can manage cookie settings through your browser:

By continuing to use our website, you consent to our use of cookies as described in this policy.

11. Security Measures

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or alteration.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your data, please contact us:

D’Cruze Agency
Crossroads Cottage
West Meon
Hampshire
GU32 1LJ

Email: info@dcruzeagency.co.uk

By using our website, you agree to the terms outlined in this Privacy Policy and Cookie Policy.